**Tiny Wonders – Returns and Refunds Policy** **ABN: 20430803507**
**Location: Australia**
**Last Updated: September 6, 2023**
At Tiny Wonders, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free returns and refunds policy to ensure your satisfaction. Please read this policy carefully to understand the terms and conditions of returns and refunds.
**1. Returns and Exchanges**
1.1 **Eligibility**: We accept returns and exchanges for unused and unwashed items in their original condition and packaging. Items must be returned within 7 days of the delivery date. To be eligible for a return or exchange, please ensure that the product is in the same condition as when you received it.
1.2 **Non-Returnable Items**: The following items are non-returnable: – Items that have been washed or used.
– Personalized or custom-made items.
– Items marked as final sale.
**2. Initiate a Return or Exchange**
2.1 **Contact Us**: To initiate a return or exchange, please contact our customer support team at [Contact Information]. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
2.2 **Return Authorization**: Once your request is approved, you will receive a Return Authorization (RA) number and instructions for returning the item(s).
**3. Return Shipping**
3.1 **Shipping Costs**: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return shipping label.
3.2 **Packaging**: Please ensure that the item(s) are securely packaged to prevent damage during transit. Use the original packaging if possible.
**4. Refunds**
4.1 **Refund Process**: Refunds will be issued to the original payment method used for the purchase within 3-5 business days of receiving the returned item(s) and verifying their condition.
4.2 **Partial Refunds**: If the returned item(s) show signs of use or damage not caused by our error, a partial refund may be issued.
4.3 **Refund Status**: You will be notified via email when your refund is processed. The time it takes for the refund to appear in your account may vary depending on your financial institution.
**5. Exchanges**
5.1 **Exchange Process**: If you request an exchange for a different size or item, we will process the exchange once the returned item(s) are received and inspected. You may be responsible for any price difference, and we will provide further instructions if necessary.
**6. Contact Us**
If you have any questions or need assistance with a return or exchange, please do not hesitate to contact our customer support team at [email protected].
**7. Amendments to this Policy**
Tiny Wonders reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Please review this policy periodically for any updates. Your continued use of our services after any changes signify your acceptance of the revised policy.
Thank you for shopping with Tiny Wonders. We value your satisfaction and are here to assist you with any returns or exchanges to ensure your shopping experience with us is delightful.